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Why Sentinel?

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Sentinel Support

Which product do you need support with:

Sentinel SuperPro Sentinel UltraPro Sentinel Hardware Key Other Hardware Keys
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Sentinel Hardware Key
Latest version of release product: v1.0

For a resolution to your technical problem, please take the following steps:

Step 1 - Driver Update

Many technical problems involving our Sentinel keys can be resolved simply by installing the latest system drivers. Please download and install the latest driver below.

Sentinel Protection Installer v7.6.4 - ( Download Driver ) For Windows 2000/XP/Server 2003/2008/Vista & Windows 7 (32 and 64 bits)

This is the Sentinel Keys Protection Installer. This installer will install both the driver and server file for the Sentinel Hardware Key product. Please note, this is not the driver for the Sentinel SuperPro or Sentinel Ultrapro. Please go to the Sentinel SuperPro or Ultrapro sections for their respective drivers.

This will work for the following key: Sentinel Hardware Key

Sentinel Keys Driver Installer v1.0 - ( Download driver )
For Windows 98/ME/NT/2000/XP/Server 2003

This installer will install the Sentinel Keys Driver only. Please note, this is not the driver for the Sentinel SuperPro or Sentinel UltraPro. Please go to the Sentinel SuperPro or UltraPro sections for their respective drivers.

Step 2- Check Compatibility

There are a small number of known incompatibility that we have with certain products.

You can find the latest compatibility information between our products and other hardware devices in by click here .

Step 3 -Knowledge Base

If you aren't using an incompatible production, or if you would like to find additional technical information (such as Frequently asked questions, tech notes, and other files) you can browse through our knowledge base. Click here to go to the knowledge base .

Step 4 - Email Support

If you are still unable to resolve your problem, you can contact our technical support group by clicking here .

Please note, if you have purchased product from SafeNet, you can log into the Customer Connection Center to submit your problem directly to us.


Please note, that though we will make the best effort to help you, we are limited on how much support we can actually provide. For most problems, intimate knowledge of the software package's security is needed. This is information that Rainbow Technologies is not privy to. For this reason, it is always a good idea to contact the developer of your software product for support. We are limited to the help only with:

  • driver installation issues
  • minor configuration questions

We always recommend downloading the latest Drivers if your hardware key is not detected. But, if this does not work, you will need to contact the software developer for advanced support.