Sentinel Support

For a resolution to your technical problem, please take the following steps:

Step 1 - Driver Update

Many technical problems involving our Sentinel keys can be resolved simply by installing the latest system drivers. Please download and install the latest driver below.

Sentinel Protection Installer v7.6.6 - ( Download Driver) For Windows 98/ME/NT/2000/XP/Server 2003/2008/Vista & Windows 7 & 8 (32 and 64 bits)

This is the latest version of the Sentinel Driver. This replaces both the Sentinel System Driver and the "Sentinel Combo Installer". This will install both the Driver and the Sentinel SuperPro/Ultrapro Server onto your system.

This will work for the following keys: Sentinel UltraPro, Sentinel SuperPro, Sentinel SHK and SentinelPro

Sentinel Protection Installer v7.1.0 - (Download driver)
For Linux RedHat 9 (2.4.20)/RedHat Enterprise 3.0 (2.4.21)/Linux kernel 2.6.5

This installer will Install Sentinel UNIX Driver 7.1 and/or Sentinel Protection Server 7.1 on your system. Previous installed copies of these components will be upgraded. This will work for Sentinel UltraPro and Sentinel SuperPro keys.

Sentinel UNIX Driver 7.1 provides also generic support for kernel version 2.6.5 of RedHat Linux distributions.

Kernel version 2.6.5 is the latest kernel that supports .o binary installations. Hence only version 2.6.5 is supported for customized 2.6.x kernels. However, the Sentinel UNIX Driver has also been tested on kernel versions 2.6.3.

The Sentinel UNIX Driver (parallel) binary-mdrbdr.o-is modified to support installation on kernel version 2.6.5. It is installed at: /opt/sentinel/sud/parallel/Fedora/kernel-2.6.5.Please note that the RPM version must be 4.2.1 (or higher).
For Fedora, the .ko binary will be installed. For the remaining distributions, the .o binary will be installed.

Windows Drivers:

Linux/Unix Drivers:

Macintosh Drivers:

Other Downloads:

Step 2- Check Compatibility

There are a small number of known incompatibility that we have with certain products.

You can find the latest compatibility information between our products and other hardware devices in by click here.

Step 3- Troubleshooting Help

If you are still experiencing technical problems, please download the following support document. This document will help you resolve the most common problems with our hardware keys. Please note, you will also need to download the Sentinel SuperPro Medic (found above).

Step 4 -Knowledge Base

If the troubleshooting document was not able to resolve your problem, or if you would like to find additional technical information (such as Frequently asked questions, tech notes, and other files) you can browse through our knowledge base. Click here to go to the knowledge base.

Step 5- Email Support

If you are still unable to resolve your problem, you can contact our technical support group by clicking here.

Please note, if you have purchased product from SafeNet, you can log into the Customer Connection Center to submit your problem directly to us.

Disclaimer

Please note, that though we will make the best effort to help you, we are limited on how much support we can actually provide. For most problems, intimate knowledge of the software package's security is needed. This is information that Rainbow Technologies is not privy to. For this reason, it is always a good idea to contact the developer of your software product for support. We are limited to the help only with:

• driver installation issues
• minor configuration questions

We always recommend downloading the latest Sentinel System Drivers if your hardware key is not detected. But, if this does not work, you will need to contact the software developer for advanced support.