EVE 3 service center

Eve 3 support

To solve your problem, follow these steps:

• Most issues you will face are a result of an outdated driver. Download the latest Sentinel Eve3 Driver and Install it.
  • Sentinel Eve3 Driver - For MacOS 9 & X- 62k
    Supports MacOSX (Carbon, Cocoa, and Classic) & MacOS 9 (Classic).
    This is also available in our Knowledge base as ID#3218
• Search the Knowledge Base for your particular issue.
• eMail Support
  Complete the following End User Tech Support Form to receive an answer if you cannot locate a solution to your problem in the Knowledge Base. An incomplete form may delay the process, so please complete as much information as you can.

Disclaimer

Please note, that though we will make the best effort to help you, we are limited on how much support we can actually provide. For most problems, intimate knowledge of the software package's security is needed. This is information that SafeNet is not privy to. For this reason, it is always a good idea to contact the developer of your software product for support. We are limited to the help only with:

• driver installation issues
• minor configuration questions

We always recommend downloading the latest Sentinel System Drivers if your hardware key is not detected. But, if this does not work, you will need to contact the software developer for advanced support.